Privacy Policy for AsterTrek Effective Date: 25/01/2025 At AsterTrek, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our ride-sharing app ("Service"). Please read this Privacy Policy carefully. By using our app, you agree to the collection and use of your information as described below. 1. Information We Collect We collect personal information in the following ways: A. Personal Information You Provide to Us: Account Information: When you sign up for our app, we collect your name, email address, phone number, payment information, and profile details. Ride Information: We collect data related to your ride requests, including pick-up and drop-off locations, trip history, and any feedback you provide regarding your rides. Communication Data: If you contact us directly, we may collect any information you provide in the communication, such as your inquiry or support request. B. Information Collected Automatically: Location Data: We collect your real-time location data to facilitate ride matching and navigation. This data is collected when the app is active, and you have location services enabled. Device and Usage Data: We collect technical information about your device, such as device type, operating system, app version, IP address, and usage data (including pages viewed, interaction with the app, etc.). Cookies and Tracking Technologies: We may use cookies and other tracking technologies to personalize your experience, analyze usage, and enhance app performance. 2. How We Use Your Information We use the information we collect for the following purposes: To Provide the Service: To facilitate ride bookings, match you with drivers, and enable payments. To Improve the App: To enhance the functionality, performance, and features of the app. Customer Support: To respond to your questions, requests, or concerns. Safety and Security: To ensure the safety and security of both passengers and drivers, including verifying identities, preventing fraud, and ensuring compliance with our terms of service. Marketing and Promotions: We may use your information to send you promotional offers, updates, or news regarding our services, though you can opt out of marketing communications at any time. 3. How We Share Your Information We may share your information in the following circumstances: With Drivers and Riders: To facilitate ride bookings, we share your name, phone number, and trip details with drivers and fellow passengers. With Service Providers: We may share your information with third-party service providers who assist in operating the app (e.g., payment processors, analytics providers, etc.). Legal Compliance: We may share your information if required by law, such as to comply with a subpoena or government request, or to protect the rights, property, or safety of our users and others. 4. Data Retention We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. If you wish to delete your account or any specific data, you can contact us, and we will assist you in the process. 5. Your Rights and Choices Depending on your jurisdiction, you may have the following rights regarding your personal data: Access: You can request to access the personal information we hold about you. Correction: You can request that we correct any inaccurate or incomplete information. Deletion: You can request that we delete your personal data, subject to certain exceptions. Opt-Out: You can opt out of marketing communications at any time by following the instructions in the communication or contacting us. 6. Security We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee the security of your information. 7. Third-Party Links and Services Our app may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites, and we encourage you to review their privacy policies before interacting with them. 8. Children’s Privacy Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any updates. 10. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: omiran.limited@gmail.com